Stockwell Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Stockwell Carpet Cleaning provides professional cleaning services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or organisation requesting or receiving services from Stockwell Carpet Cleaning.
Company, we, us and our mean Stockwell Carpet Cleaning, the provider of the cleaning services.
Services means carpet, rug, upholstery and related cleaning services, and any additional services agreed in writing between the Client and the Company.
Premises means the location where the Services are to be carried out, as specified by the Client at the time of booking.
Technician means any employee, contractor or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its advertised service area. The specific Services to be provided will be agreed at the time of booking and confirmed in a booking confirmation. The Company reserves the right to amend methods, equipment or cleaning solutions used where reasonably required for safety, effectiveness or regulatory compliance.
All Services are delivered subject to an initial on-site assessment by the Technician to determine access, condition of carpets and fabrics, and any factors that may affect the outcome of the cleaning process. Where the Technician considers that the requested Service is unsuitable or poses a risk of damage, the Technician may recommend an alternative method or decline to carry out some or all of the Services.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys accepted booking channels. The Company may ask for details including the Clients name, address of the Premises, description of areas and items to be cleaned, and preferred dates and times.
3.2 A booking is only considered confirmed once the Company has accepted the request and provided confirmation. Confirmation may include details of the Services, estimated duration, and applicable charges.
3.3 The Company reserves the right to refuse any booking at its discretion, including where the Premises are outside the normal service area or where the Services requested are not suitable for the items or materials involved.
3.4 The Client is responsible for ensuring that all information given at the time of booking is accurate and complete. Any changes to the booking details, including changes to the Premises, access instructions or scope of work, must be communicated to the Company as soon as reasonably practicable and may result in changes to the price or availability.
4. Access to the Premises
4.1 The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed appointment time, including any necessary parking or entry arrangements.
4.2 If the Technician is unable to gain access at the scheduled time due to circumstances within the Clients control, such as incorrect address details, lack of keys or absence of the Client or their representative, this may be treated as a late cancellation and a fee may be charged in accordance with the cancellation policy below.
4.3 The Client agrees to ensure that the areas to be cleaned are reasonably clear of personal items, small furniture and obstacles where possible. Large or heavy furniture will not normally be moved by the Technician for health and safety reasons unless expressly agreed in advance.
5. Client Responsibilities
5.1 The Client must inform the Company at the time of booking of any particular concerns or known issues, including pre-existing damage, stains, unusual fabrics, loose fittings, or areas requiring special attention or products.
5.2 The Client must notify the Technician of any alarms, security systems, access codes or restrictions that may affect entry and work at the Premises.
5.3 The Client is responsible for ensuring that children and pets are kept away from the work areas during and immediately after the cleaning process, particularly while equipment is in use and while carpets or upholstery remain damp.
5.4 The Client must follow any aftercare instructions given by the Technician, including guidance on drying times, ventilation, use of heating, and recommended waiting periods before walking on or placing furniture on cleaned surfaces.
6. Pricing and Quotations
6.1 Prices are generally based on information supplied by the Client, including room sizes, number of items and condition. Any quote provided prior to inspection is an estimate only and may be adjusted following on-site assessment.
6.2 The Company will inform the Client as soon as reasonably possible if the price needs to be amended due to factors such as larger areas, heavily soiled carpets, presence of difficult stains, or additional Services requested on the day. Work will only proceed with the Clients approval of any revised price.
6.3 All prices are stated in pounds sterling and may be subject to applicable taxes and charges in accordance with current UK law.
7. Payments
7.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the Services on the same day.
7.2 The Company accepts payment methods as stated in its current payment policy. The Client must ensure that they are able to make payment using an accepted method at the agreed time.
7.3 Where payment has not been made on completion of the Services, the Company reserves the right to charge interest on any overdue amounts and to take appropriate steps to recover outstanding sums, including the use of collection agencies or legal action.
7.4 For commercial Clients and larger jobs, the Company may require a deposit or partial advance payment. Any such requirements will be confirmed before the booking is finalised.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a booking by giving reasonable notice to the Company. The minimum notice period and any applicable charges for late cancellation or rescheduling will be communicated in the Companys cancellation policy.
8.2 Where the Client cancels a booking with insufficient notice, the Company may charge a cancellation fee to cover costs incurred, including lost technician time and travel.
8.3 If the Technician is unable to carry out the Services due to circumstances beyond the Companys control, such as severe weather, illness, vehicle breakdown or emergencies, the Company will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any losses arising from such delays or cancellations.
8.4 The Company reserves the right to cancel or terminate a booking on arrival at the Premises where conditions are unsafe, unhygienic, or significantly different from those described at the time of booking. In such cases, a call-out charge may be applied at the Companys discretion.
9. Service Quality and Limitations
9.1 The Company aims to deliver a high standard of professional cleaning using appropriate methods and products. However, it is not always possible to guarantee complete removal of all stains, odours or marks, particularly where they are old, set-in, or caused by substances that have permanently affected the fibres or colour.
9.2 Any time estimates for completion are approximate and may vary depending on the condition of the carpets or upholstery, access issues and drying requirements.
9.3 The Client understands that certain fabrics, backing materials, loose fittings and pre-existing wear or damage may be more susceptible to change or deterioration during the cleaning process. The Technician will take reasonable care but cannot be responsible for issues arising from inherent defects, poor installation, prior damage or manufacturer limitations.
10. Liability
10.1 The Company will exercise reasonable care and skill in providing the Services. If the Client believes that the Services have not been carried out with reasonable care and skill, the Client must notify the Company within a reasonable time so that the matter can be investigated and, where appropriate, remedial action can be taken.
10.2 The Companys liability for any loss or damage arising from the provision of the Services is limited to the value of the specific job in question, except where such limitation is not permitted by law.
10.3 The Company will not be liable for any indirect, consequential or purely economic losses, including loss of profit, loss of business, or loss of opportunity, arising in connection with the Services.
10.4 The Company will not be liable for any damage or deterioration caused by faulty materials, poor installation, inherent defects, normal wear and tear, unsuitable cleaning instructions given by manufacturers, or failure by the Client to follow aftercare advice.
10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited or excluded under UK law.
11. Damage and Complaints
11.1 If the Client notices any alleged damage to carpets, upholstery, furniture or property believed to have been caused by the Technician, the Client must report it to the Company as soon as reasonably practicable and, in any event, within a reasonable period following completion of the Services.
11.2 The Client must provide as much detail as possible, including photographs and a description of the circumstances. The Company may arrange an inspection and will consider the complaint in good faith.
11.3 Where appropriate, the Company may offer to repeat all or part of the Service, provide a partial refund, or make other reasonable arrangements. Any remedy will be determined by the Company in accordance with its assessment of the circumstances and applicable law.
12. Health, Safety and Waste Regulations
12.1 The Company operates in accordance with relevant health and safety regulations applicable to cleaning activities in the United Kingdom. The Technician will use cleaning products, equipment and methods intended to be safe and suitable for the task.
12.2 Certain treatments may involve the use of cleaning solutions that require ventilation and limited access to the cleaned area during and after application. The Client must follow all safety instructions given by the Technician.
12.3 The Company handles and disposes of waste water, spent cleaning solutions and any collected debris in accordance with applicable waste and environmental regulations. Waste generated during normal cleaning will be managed by the Company or the Technician in a responsible manner.
12.4 The Company is not responsible for the removal or disposal of hazardous substances at the Premises, including but not limited to asbestos, chemical spills or biological hazards. If such materials are discovered, the Technician may suspend work and the Client will need to arrange appropriate specialist removal in accordance with applicable regulations.
13. Insurance
The Company maintains insurance cover appropriate to its activities, including public liability insurance, subject to the terms and limits of the relevant policies. Details of insurance cover may be provided upon reasonable request.
14. Personal Data and Privacy
The Company collects and processes personal data from Clients only to the extent necessary to manage bookings, deliver Services, take payment and handle enquiries. Personal information is handled in accordance with applicable UK data protection laws and the Companys privacy practices. The Client is responsible for ensuring that any personal data provided to the Company is accurate and up to date.
15. Force Majeure
The Company will not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. In such cases, the Company will use reasonable endeavours to reschedule or otherwise mitigate the impact on the Client.
16. Variations to Terms
The Company may amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, or business practices. The version in force at the time of the Clients booking will apply to that booking. Updated terms may be made available upon request.
17. Governing Law and Jurisdiction
These Terms and Conditions and any disputes arising out of or in connection with them, including any non-contractual obligations, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Entire Agreement
These Terms and Conditions, together with any written booking confirmation or service agreement, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
19. Acceptance of Terms
By booking or receiving Services from Stockwell Carpet Cleaning, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
